At Dunlop Tarpaulin Industries, we are committed to providing high-quality tarpaulin solutions tailored to our customers’ needs. Due to the nature of our products, we maintain a strict no-return and no-refund policy, except in cases of genuine manufacturing defects. Please review our policy carefully before placing an order.

Returns Policy

  • No Returns Accepted: Since our tarpaulins are custom-made and industry-specific, we do not accept returns or exchanges for any reason, including incorrect product selection, sizing issues, or change of mind.
  • Manufacturing Defects: If you receive a product with a genuine manufacturing defect, you must notify us within 48 hours of delivery.
  • Proof of Defect: Customers must provide clear photographic or video evidence of the defect for our team to assess the issue. If verified, we will provide an appropriate resolution.

Refund Policy

  • No Refunds for Cancellations After Production: If an order is canceled after production has begun, the advance payment is non-refundable.
  • No Refunds for Custom Orders: Since our products are designed as per customer specifications, refunds are not applicable once production has started.
  • Refunds for Approved Cases: If a refund is approved due to an exceptional circumstance (such as an order error from our end), it will be processed within 7-10 business days via the original payment method.

Replacement Policy

  • If a manufacturing defect is confirmed, we will offer a replacement of the same product rather than a refund.
  • Customers must return the defective product at their own cost, and we will dispatch a replacement after verification.

Non-Returnable & Non-Refundable Cases

  • Minor color variations, as they may occur due to material differences.
  • Damage caused by improper use, incorrect installation, or external conditions.
  • Orders canceled after production has started.

For any concerns or clarification, please contact us